Refund policy

 

Returns

Heart Hazel prioritizes customer happiness and satisfaction. Although Heart Hazel does not currently accept all returns, Heart Hazel is committed to being there for you through every step of your Heart Hazel Experience. Please send any and all concerns with your order to Hearthazelapparel@gmail.com. and we will provide kind assistance as soon as possible. 

Please note all return fees including shipping and duties after purchase will be the responsibility of the customer. Heart Hazel has taken the steps to support the EU right of withdrawal. Please check our main menu (click the three lines or "more" on top of homepage). 

To exercise your right of withdrawal, visit accounts.hearthazel.com/orders.

You can always contact us for any return question at Hearthazelapparel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.